Getting help

Where to find official Research Computing documentation and how to contact support when you need assistance.

RC website and documentation

Start with the official UVA Research Computing site and training materials:

• UVA Research Computing
• Support
• Getting Started
• Training
• RC Learning Portal

Related pages on this site: RC Services · Getting access · Tools

Contacting RC support

Open a ticket through Research Computing’s support channels:

• Support (status, office hours, and entry points)
• Support request form (general HPC, storage, Ivy, and related questions)

When you contact support, include:

• Your computing ID
• Cluster or service (e.g. Rivanna/Afton, storage, Open OnDemand)
• Job ID (if relevant) and partition/account
• What you tried and the exact error message or screenshot
• Paths to input/output files when useful (not passwords or secrets)

RC also holds virtual office hours (see the support page) for project questions and consultations.